Pradeep Kumawat

Successfully founded and scaled a communication and community SaaS platform from concept to acquisition within 20 months.

Directed end-to-end GTM and Customer Experience strategies across presales, sales, onboarding, and support, enhancing product adoption and customer satisfaction.

Established scalable operations for pipeline tracking, lead qualification, and conversion, accelerating early B2B customer acquisition.

Reduced development cycles by 40% through agile practices and cross-functional alignment, leading GTM execution from inception.

Expanded market reach by 60% and unlocked new revenue streams by introducing a partnership-led GTM model.

Boosted delivery speed by 50% and streamlined post-sale operations through the implementation of OKRs, agile rituals, and automation tools.

Managed 6 top-tier strategic enterprise accounts ($5-6M ARR), achieving 15-20% YoY net revenue retention growth and over 95% renewals.

Led 4 major feature releases based on customer feedback, increasing adoption by 30% and reducing churn by 15%.

Identified over $1M+ in expansion opportunities through executive QBRs/EBRs, contributing to a 90%+ retention and $1M+ expansion.

Developed scalable onboarding playbooks, reducing time to value by 35% across key accounts.

Achieved >98% CSAT by aligning technical needs with business goals and executive KPIs, earning 'CSM of the Quarter' recognition.

Mentored 4 junior CSMs, enhancing their account management and forecasting skills.

Managed 20 enterprise accounts across EMEA and US, boosting client engagement by 25% through proactive success planning.

Achieved 90%+ implementation success by aligning business objectives with technical outcomes.

Developed scalable customer journey frameworks, enabling consistent delivery and supporting team expansion.

Expanded pipeline by 18% through proactive success planning and strategic account management.

Led onboarding and enablement for Chrome Enterprise across APAC mid-market and enterprise clients, driving 60% YoY product adoption growth.

Drove product adoption through targeted GTM alignment and success programs, enhancing client engagement.

Served as a trusted advisor to strategic accounts, communicating ROI-based value and securing executive buy-in.

Presented technical Proofs of Concept (PoCs) as compelling business transformation stories, demonstrating measurable ROI.

Managed and mentored an inside sales team of 3, enhancing their skills in prospecting, pipeline management, and closing techniques.

Conducted over 250 tailored demos across US territories, achieving a 20% win rate on qualified leads.

Oversaw the complete sales lifecycle for mid-market and enterprise accounts, from initial prospecting to deal closure.

Founded and scaled a customer-centric B2B SaaS platform, leading to its acquisition within 2 years.

Built and managed a 10-member team, establishing 20+ strategic partnerships to expand market reach.

Directed end-to-end operations, including marketing, sales, customer support, and partner management.

Provided technical solutions for Java-based enterprise applications, ensuring high system reliability and performance.

Contributed to significant enhancements of business-critical Java applications across various client projects.